Shipping policy

At Soumora Brand, we take pride in creating unique, made-to-order gifts for every occasion. Because many of our products are produced specifically for each order, please allow sufficient time for processing, production, and shipping.

Processing & Production Time

Our processing and production time is typically 6–8 business days. This period includes order processing, production, and quality inspection before your order is prepared for shipment.

Shipping Time

Once your order has completed processing and production, it will be handed over to the shipping carrier.

  • United States: typically 5–8 business days
  • International orders: typically 9–12 business days

Please note that shipping times are estimates and may vary depending on the destination, carrier operations, customs clearance, peak seasons, weather conditions, or other circumstances outside our control.

Tracking Information

Once your order has been shipped, a tracking number will be sent to the email address provided with your order. Please allow some time for the carrier to update the tracking information after the package has been handed over.

If you have any questions or concerns regarding your shipment or tracking information, please contact our customer support team at support@soumora.com.

FAQ

How long does it take to process my order?
Our processing and production time is typically 6–8 business days.

How long does shipping take?
Shipping within the United States typically takes 5–8 business days, while international shipping typically takes 9–12 business days after processing and production are completed.

How can I track my order?
Once your order has been shipped, we will send a tracking number to the email address provided with your order.

What should I do if my package is delayed or appears to be lost?
Please contact us at support@soumora.com. Our customer support team will review the shipment status and assist you with the appropriate resolution.

Who should I contact if I have questions about my order?
Please contact our customer support team at support@soumora.com